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Ordering & Returns

STORE TERMS
SHIPPING, RETURNS, REFUNDS PAGE:
 

Order Online
Ordering online can be done at any time during the day or night 24 hours/ 7 days a week.  If you have any trouble, please contact Customer Service at 904-998-4299 during our normal business hours of operation from 9:00a.m.- 5:00p.m. EST.

Order by Phone
We are happy to accept your order by phone at 904-998-4299 or toll free at 866-998-4299, Monday – Friday during the hours of 9:00am- 5:00pm EST.

Order by Fax
Feel free to fax your order to us at 904-646-3449 at anytime 24 hours/ 7 days a week.   Simply print out the order form and fax us your order.

Download Fax Order Form

Payment Methods
We accept all major credit cards through our Pay Pal merchant account.   When you are ready to check out, simply click on the Pay Pal option.  Pay Pal is very secure and will prompt you for your credit card information.  If you have never used PayPal before you will be asked to create an account at no charge.  If you have any problems, please do not hesitate to contact us.

Shipping Policies
Shipping and handling are based upon the weight of the packages shipped.   UPS and USPS are the carriers we use for delivery.  Deliveries are made within the Continental U.S.
Shipping times vary depending on your location.  Deliveries are not made on Sunday.   

Return Policy
HOPE Greetings is dedicated to customer satisfaction.  If you are not 100% satisfied with your purchase, you may return your item for a full refund within 7 days.  Merchandise must be in its original condition.  Simply contact us to receive instructions on returning your purchase.

                                                        PH # (904)998-4299 :: P.O. Box 350723 Jacksonville, Florida 32235-0723
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